Job Title: Concierge

Company: HealthAlliance Hospital

City/State: Kingston, NY

Category: Clerical/Administrative Support

Department: Service Excellence and Engagement

Union: No

Position: Full Time

Hours: Rotating 7days; 11am-11pm

Shift: Day - 12 hour Shift

Req #: 37149

Hiring Range: $17.55/hr - $22.06/hr

Job Details:

Concierge Team is responsible for achieving and maintaining a high level of internal and external customer satisfaction. This position will safely and efficiently carry out Concierge & Patient Experience tasks in compliance with established policies and procedures.


All Entrances:

  • Utilize Fast Pass technology to screen and assign badges to visitors.
  • Utilize Green Security technology to screen and assign badges to vendors.
  • Serve as a resource providing patients & visitors wayfinding support.
  • Communicate cooperatively and constructively with patients, area supervisors, families, administration and other clinical and non-clinical departments.
  • Appropriately communicate the arrival of visitors from the Media, Agencies and Organizations following established policy & procedures.
  • Manage negative patient experiences in real time; escalating complaints/grievances to Patient Experience Leadership when applicable.
  • Assist Patients/Visitors with record requests.
  • Partner with Security team to help ensure the safety of all patients & visitors.
  • Maintain knowledge of code calling and response.
  • Identify obstacles and share suggestions with leadership on regular basis.
  • Perform other duties as assigned.
Mary’s Ave Entrance / Broadway Entrance (Medical Village)
  • Assist patients and visitors with navigation/way-finding throughout Broadway campus.
  • Appropriately confirms outpatient appointments and informs respective department upon arrival.
  • Appropriately utilizes tracking system to request patient transport for patients and/or visitors needing wheelchair assistance. If Patient Transport is not available, transports patient to/from department.
  • Assist with parking validation when needed.
  • Appropriately follow visitation policy & procedures in accordance with NYS DOH requirements (face masks & outpatient appointments).
Emergency Department
  • Upon Charge Nurse approval, bring patient and visitor(s) from waiting room to assigned ED Treatment room.
  • Conduct routine lobby rounding and ensure patients are made aware of expected wait times (utilizing paragon bed board & computer on wheels).
  • Utilizing radio with earpiece, communicate real time information to Emergency Department Charge Nurse regarding patient inquires.
  • Appropriately escalate patient complaints to ED Navigator for support.
  • Appropriately follow visitation policy & procedures in accordance with NYS DOH requirements, escalating any emergency department extenuation circumstances to Patient Experience Leadership.
  • Properly identify patient’s belongings, record belongings and communicates with the distribution team.


  • Health Care or related customer service experience preferred.


  • High School Degree or equivalent.

Licenses / Certifications:



  • Must have excellent communication and problem-solving skills
  • Strong interpersonal skills
  • Team player with cross-functional ability
  • Capable of working independently
  • Selected computer skills

About Us:

HealthAlliance Hospital


We offer a comprehensive compensation and benefits package which includes:
  • Health Insurance
  • Dental
  • Vision
  • Retirement Savings Plan
  • Flexible Saving Account
  • Paid Time Off
  • Holidays
  • Tuition Reimbursement