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Job Title: Department Secretary

Company: Good Samaritan Hospital

City/State: Suffern, NY

Category: Clerical/Administrative Support

Department: Occupational Therapy

Position: Full Time

Hours: M-Th 10:30am-6:30pm/ F 9am-5pm

Shift: Day, Evening

Req #: 9684

Job Details:

Rehab Department Secretary Performs all clerical duties to allow rehabilitation department to run efficiently, along with providing customer service to our patient population. General Duties: Provide awesome customer service by answering customers’ questions to the best of your knowledge or find someone that can if you cannot in a pleasant and friendly manner. Answering phones. Scheduling patients. Help to keep rehab spaces clean and organized for patient care. Outpatient Department Specific Duties: -Printing daily schedules for therapists along with statistic sheet. -Direct or transfer patient to customer care phone number to schedule evaluations, but prior to intake the patient’s name and phone number and also let them know there are evaluation slots available the next few days-look forward to seeing them. -Providing patient with and guiding them through necessary forms for evaluation. -Schedule follow up treatment visits with appropriate type of visit. -Check in patients and enter visit date on tracking calendar. -Keep track of patient’s cancels or no shows on the tracking calendar. -Pull charts nightly to track insurance approved visits/8-10th visit Medicare/workman’s comp schedule/plan of care end dates so that patients are scheduled for appropriate re-evaluations or update/progress notes. -Encouraging patient to come in at different time that day or rescheduling the appointment rather than cancelling. -Encouraging patients to come in for their last discharge appointment. -Following up with customer care department regarding timely insurance approval. -Pull discharge charts weekly and give to appropriate therapist. -Calling no show patients 10-15 minutes post scheduled appointment time. -Enter daily statistics. -Run daily DTAR report to check daily charges. -Run XLAIM report twice a week and have therapist correct billing if necessary. -Run scheduling report (when made) or look through charts twice/week to make sure current patients are scheduled for the following week. Inpatient Department Specific Duties: -Overseeing received orders, prioritizing and assigning to appropriate therapist -Liason between doctors and/or medical staff or departments and therapists -Enter daily statistics