Job Details:

Job Summary

• Responsible for the collection and analysis of patient information in order to schedule all appropriate clinical activities for inpatient and outpatient evaluations/procedures.

• Scheduling and Receptionist Duties
  • Enters clinical, demographic and insurance information into department scheduling program accurately and completely.
  • Analyzes information collected and determines appropriate procedure(s) to be scheduled given protocols, staffing availability, time allocation, location and patient needs.
  • Maintains department scheduling system to include staff vacations, meetings, and hospital business days.
  • Obtains all pertinent information including additional clinical, medical, dietary, etc. information from referring agents, patients, etc. as needed.to perform the procedure.
  • Arranges additional services as needed for patient special procedures including VFSS, transportation, interpreter services, etc.
  • Reviews department schedules to ensure accuracy and efficiency.
  • Performs front desk receptionist duties including answering phones, faxing, checking patients in, assisting clinical staff, etc.
• Authorizations
  • In conjunction with the patient access team, obtains and monitors insurance authorization in a timely fashion.
• Communicates Effectively
  • Communicates scheduling issues to appropriate managerial staff to ensure timely resolution.
  • Demonstrates the ability to independently identify challenges, issues or problems, seeking support when needed to ensure a positive outcome or resolution. Consistently takes responsibility for resolution of scheduling issues.
  • Collaborates with other office staff formally and informally regarding Intake/Departmental practices to insure quality patient care.
• Performs other related duties as assigned.

• EXPERIENCE
  • A minimum of two years prior secretarial/office management experience with proficiency in computer operations, word processing, keyboarding, and/or database management, required.
  • Experience in healthcare setting preferred.
• EDUCATION
  • High school diploma required.
  • Associates degree with a business or healthcare related major preferred.
• LICENSES/CERTIFICATIONS
  • N/A
• OTHER
  • If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
  • Highly motivated, excellent organizational skills
  • Excellent communication skills and customer service orientation

About Us:

MidHudson Regional Hospital

MidHudson Regional Hospital in Poughkeepsie, NY, is home to the mid-Hudson Valley’s most advanced healthcare services. This 243-bed facility cares for more than 10,000 inpatients annually while performing an additional 325,000 outpatient procedures each year. MidHudson Regional Hospital operates the area’s only Level II trauma center, is home to the Redl Center for Cancer Care and Center for Robotic Surgery, and is a destination hospital for patients with serious illnesses and injuries.